FAQs

Frequently Asked Questions (FAQs)

Find quick answers to common questions about ordering, shipping, returns, and more. If you can't find what you're looking for, feel free to contact us.

1. Where do you ship to?

We currently ship to addresses within the United Kingdom only.

2. How long does delivery take?

  • Handling time: 1–2 business days

  • Delivery time: 3–4 business days after dispatch
    You’ll receive a confirmation email once your order has shipped.

3. How much is shipping?

We offer free standard shipping on all UK orders. No hidden fees.

4. Can I track my order?

Yes. Once your order has been dispatched, we’ll email you a tracking link (if applicable). If you didn’t receive it, contact us at Contact@frealio.co.

5. Can I cancel or change my order?

If your order hasn’t shipped yet, please contact us as soon as possible. Once an order has been dispatched, we may be unable to cancel or change it.

6. What is your return policy?

  • Return window: 30 days from delivery

  • Free return shipping

  • No restocking fees

  • Final sale items are non-returnable
    See our full Return & Refund Policy for details.

7. How do I return an item?

Contact us at Contact@frealio.co or use our Contact Page. We'll guide you through the return process and provide a prepaid return label.

8. When will I receive my refund?

Refunds are typically issued within 5–7 business days after we receive and inspect your returned item. It will be credited to your original payment method.

9. My order arrived damaged or incorrect — what should I do?

We're sorry about that! Please contact us immediately with your order number and photos of the issue. We'll make it right.

10. Do you offer gift cards or gift wrapping?

Not at this time, but we're working on it. Stay tuned!

Still have questions?
Reach out to us at Contact@frealio.co or call us at +44 1582 760112.